Vienna House Easy by Wyndham Cracow

My friends and I stayed at the Vienna House Easy by Wyndham for three nights while attending a nearby convention. Overall, the experience was fairly pleasant, with a few hiccups along the way. The room itself was cozy and nicely decorated, and we especially appreciated the comfortable beds—probably one of the highlights of our stay. That said, we did notice a few small things that could be improved. For instance, the room didn’t include a fridge, which made it a bit tricky to store drinks, snacks, or medicine. The air conditioning worked, though it was on the older side and took quite a while to cool the space. Cleanliness-wise, the room was in decent shape upon arrival. There was a noticeable smell at first, but once we aired it out by opening the window, it quickly disappeared and wasn’t an issue for the rest of the stay. On our last day—Sunday—we encountered a bit of confusion regarding check-out. When we checked in, we were told by staff that check-out would be at 1 p.m., so we planned around that. However, around noon, housekeeping entered briefly and then we received a call from reception saying check-out was actually at 11 a.m. Although we weren’t shown any check-out time on the keycard information, we understand that miscommunications can happen. The staff at the desk seemed a bit surprised by our claim, but we quickly gathered our things and checked out. After returning later to collect our bags, we were informed that the hotel had discovered some stains—a pillowcase and a small blue mark on the carpet. This came as a surprise, as we weren’t aware of any damage, nor did we have anything with us that might have caused it. We followed up with the hotel by email to clarify the situation, and they responded with an apology and assured us they would conduct an internal review to better understand what happened. All in all, while there were a few bumps, we still appreciated the comfortable accommodation and convenient location. We’re hopeful the hotel contin

The room was impeccably clean, and the front desk staff were exceptionally friendly and welcoming. Unlike most three-star hotels I've stayed at in other cities, this one provided complimentary welcome water, which delighted me and reminded me of the "omotenashi" (hospitality) found in luxury Japanese hotels. During my stay, I happened to coincide with teenagers on their graduation trip who were socializing and playing music both outside and in their rooms, which somewhat disrupted my experience. Despite this, I wouldn't give the hotel any negative feedback. If you plan to stay here, I'd recommend requesting a room away from any student groups to ensure a more peaceful stay.

The staff were all absolutely brilliant, very friendly and helpful throughout our stay. The gentleman in the car park was amazing, he reserved a space for us and was very polite in working around the language barrier. Staff in the hotel were attentive and friendly. The hotel had a lot of products to offer, the restaurant was pleasant and so was the lounge areas. Room was an above average hotel room. Lovely bathroom. Great WiFi.

Really nice hotel. The room was clean and well prepared. The breakfast was even better than I expected. Since my trip was fully business related then the location for me was perfect.

The hotel is nice and clean, breakfast is delicious, they do room service once each two days, but you can ask for clean towels when ever you need. Water and apples are provided at the lobby free of charge The location is near a bus and tram station which can transport you to everywhere in krakow